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案例編號: CPGN-0114
被浏覽次數: 72 次
案例名稱: 刪繁就簡三級變,新桃總把舊符遷——大數據背景下陝西移動運維管理業務流程再造
譯名: Three Levels of Change to Simplify the Complex, Old Couplets are Replaced with New Ones——Shaanxi Mobile’s Business Process Reengineering of Operation and Maintenance Management in the Context of Big Data
案例作者: 樓旭明,劉立,陳子鳳,成泷,高熙梅,侯昆麗
作者單位: 西安郵電大學
指導者:
譯者:
背景單位名稱: 中國移動通信集團陝西有限公司
行業: 通訊業
規模: 中型
案例涉及的職能領域: 生産運營部門
案例語種: 中文
案例長度(頁): 12 頁
案例類型: 描述型
中文關鍵詞: 陝西移動;戰略管理;業務流程;流程再造;2019百優案例;西部專項
英文關鍵詞: Shaanxi Mobile; Strategic Management; Business Process; Process Reengineering;
中文摘要: 本案例描述了陝西移動在國家、集團、省公司提出大數據戰略要求,明確大數據正在從輿論炒作向産業落地發展的背景下,考慮到企業內外的諸多影響因素,爲了更好的加速行業轉型,以流程爲載體,運用流程再造的相關理念構建多維開放數據價值鏈管理生態體系,積極優化公司網絡運維管理體系,提高服務質量、運作能力以及客戶滿意度的故事。通過對本案例的學習,可以幫助學習者了解流程再造的理念和實施過程,引導學習者思考流程再造對企業轉型升級的重要性。本案例旨在爲企業順應大數據時代的轉型優化提供借鑒,同時也可以作爲案例供本科生和研究生在學習中運用。
英文摘要: This case describes the strategic requirements of big data put forward by the national, the group and the provincial company, Shaanxi mobile has considered many influence factors of inside and outside the enterprise, in order to accelerate the industry transition, in order to process as the carrier, apply the related concept of process reengineering build multi-dimensional open data value chain management of ecological system, optimize the company network operations management system actively, improve service quality, operation ability, and customer satisfaction. Through the study of this case, we can help learners to understand the idea and implementation process of reengineering, and guide learners to think about the importance of reengineering for enterprise transformation and upgrading. The purpose of this case is to provide reference for enterprises to adapt to the transformation and optimization of big data era, and also can be used as a case for undergraduates and postgraduates in their study.
適用對象: 經營管理人員,碩士生,工商管理碩士(MBA),
編寫方式: 采編
案例年代: 2019
案例入庫時間: 2019-07
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